Frequently Asked Questions – Pure Basics
Welcome to the purebasics-us.com FAQ page. We have gathered the most common questions about our clothing, sizing, care, and policies to help you shop with confidence. Since we feature products from Pure Basics, these answers focus specifically on that collection. Please read through the categories below. If you cannot find an answer here, we are always happy to help through our website’s contact form.
1. About Our Products
What is Pure Basics?
Pure Basics is a brand known for its coastal-inspired, artistic prints, natural fibers, and relaxed yet polished silhouettes. At purebasics-us.com, we offer a curated selection of their clothing – including dresses, tops, knitwear, outerwear, and accessories – all chosen for quality, comfort, and timeless appeal.
Are the materials natural?
Yes. Most Pure Basics garments use high percentages of cotton, linen, viscose derived from natural sources, and wool. Each product page lists the full fabric composition. We prioritize breathable, skin-friendly materials that age beautifully.
Do the colors and prints look exactly like the photos?
We photograph every item under natural light. However, different screens display colors slightly differently. The unique, hand-drawn style of Pure Basics prints means slight variations may exist between batches – this is part of their charm.
Do you restock sold-out items?
Some collections are limited runs due to the brand’s small-batch production philosophy. We try to restock core staples. If an item is sold out, you may sign up for email alerts on the product page (no other contact details required).
2. Sizing & Fit
How does Pure Basics sizing run?
Generally, Pure Basics fits true to size with a relaxed, comfortable cut. Many pieces are designed with ease – not tight tailoring. If you prefer a closer fit, consider sizing down. If between sizes and wanting room for layering, size up.
Where can I find specific measurements?
Every product page includes a “Size Guide” button. You will find garment flat measurements (bust, waist, hip, length) in inches and centimeters. We highly recommend comparing those to a similar item you already own.
What if I am petite or tall?
Most dresses and tops work well for petites because the hemlines are modest. For taller customers (above 5’7”), check the garment length in the size guide. Sleeves are often designed to be rolled or have a looser fit.
Do you offer plus sizes?
The Pure Basics range on purebasics-us.com typically goes from XS to XL, with some styles available up to 2X or 3X. Each product page shows available sizes. We are actively expanding size inclusivity where the brand provides it.
3. Product Care
How should I wash my Pure Basics clothing?
To preserve the fabric and prints: turn garments inside out, machine wash cold on a gentle cycle with similar colors, and use a mild detergent. Avoid bleach and fabric softeners. Line dry away from direct sunlight. Low iron if needed.
Can I tumble dry?
We strongly recommend air drying. Tumble drying on low heat is possible for some cotton and linen items, but it may cause slight shrinkage. Refer to the sewn-in care label inside each garment.
Do Pure Basics items shrink?
Natural fibers (cotton, linen) can shrink 3–5% after the first wash if washed warm or tumble dried. Washing cold and line drying minimizes this. Many customers find the initial gentle shrinkage improves the fit.
How do I remove wrinkles from linen?
Linen wrinkles beautifully – it is part of its relaxed character. If you prefer a crisper look, iron while slightly damp on medium heat. Or hang the garment in a steamy bathroom for a few minutes.
4. Orders & Shopping
Can I change or cancel my order after placing it?
We process orders quickly to get them to you faster. If you need to change or cancel, please use the contact form on purebasics-us.com within one hour of placing your order. After that, we may not be able to make changes.
How do I know my purchase is secure?
Our website uses industry-standard SSL encryption. We never store your full payment details. All transactions are processed through secure, PCI-compliant gateways.
Do you offer gift wrapping?
Yes. At checkout, you can select the gift wrapping option. We will carefully fold the item in tissue paper with a simple, elegant finish. You may also add a handwritten message.
What if an item arrives damaged or incorrect?
We are truly sorry if that happens. Please use the contact form on purebasics-us.com within 48 hours of receiving your order. Include your order number and clear photos of the issue. We will resolve it promptly.
5. Returns & Exchanges
Can I return something that doesn’t fit?
Yes. We want you to love your Pure Basics pieces. Unworn, unwashed items with original tags attached may be returned within the time window stated on our Returns page (see footer of purebasics-us.com).
What items cannot be returned?
For hygiene reasons, we cannot accept returns on underwear, earrings, or face masks. Final sale items are clearly marked on the product page.
How do I start a return?
Log into your account on purebasics-us.com, go to “Order History,” and click “Request Return.” Follow the instructions. You will receive a confirmation. We do not list specific carriers or costs here, but all details will be provided during the return process.
Can I exchange for a different size?
The fastest way to get a new size is to return the original item (following the return process) and place a new order for the desired size. This holds the new item for you.
6. Product Availability & Authenticity
Are these genuine Pure Basics products?
Absolutely. purebasics-us.com only sells 100% authentic Pure Basics merchandise sourced directly from authorized suppliers. We never sell counterfeits or knockoffs.
Why don’t you carry the full Pure Basics catalog?
We carefully select pieces that best suit our customers’ needs – focusing on versatile, seasonless styles and exclusive prints. If you are looking for a specific item not on our site, please let us know via the contact form.
7. Sustainability & Ethics
Is Pure Basics an ethical brand?
Yes. Pure Basics is committed to responsible manufacturing, reducing water usage, and avoiding harmful chemicals. They work with long-standing factory partners who share their values of fair wages and safe working conditions.
How can I recycle or donate my old Pure Basics clothes?
We encourage you to donate gently worn clothing to local charities, thrift stores, or textile recycling programs. Many communities have clothing collection bins. Extending the life of a garment is the most sustainable choice.
8. Troubleshooting & Website Help
I forgot my password – what do I do?
On the login page of purebasics-us.com, click “Forgot Password.” Enter your email address, and a password reset link will be sent to you.
I see a charge on my card but no order confirmation. What happened?
Occasionally a payment authorizes but the order fails to submit due to a temporary glitch. Please first check your spam folder for an order confirmation. If none exists, use the contact form on our website – do not send personal financial details. We will verify the transaction for you.
Does purebasics-us.com have a loyalty program?
We are developing one. For now, the best way to stay updated is to subscribe to our newsletter. You will find the sign-up box at the bottom of every page on purebasics-us.com.